Services & amenities
701
Accessibility
- Wheelchair accessible entrance
- Yes
- Wheelchair accessible parking lot
- Yes
02
Parking
- Free street parking
- Yes
03
Crowd
- LGBTQ+ friendly
- Yes
04
Planning
- Appointment required
- Yes
05
Amenities
- Gender-neutral restroom
- Yes
06
From the business
- Identifies as women-owned
- Yes
Categories and services
- Massage therapist
- Aromatherapy service
Gallery
15
Customer reviews
5
4
3
2
1
Review topics
- hot stones 13
- feeling 10
- price 7
- atmosphere 5
- environment 5
- money 3
- parking 2
- tailoring 2
- spa 2
- felt 2
Available reviews: 15
I have seen Natalie now a few times and the massage I have received has always been very good. Have always been asked before the massage any issues in certain areas that can be worked on more. I would recommend no problem
I had full body massage two weeks ago. It was an amazing feeling,very relaxing and just what I needed. Natalie did great job, she focused in every inch of my back, neck, arms and legs.The hot stones were absolutely fantastic and helped with my back pain. I am highly grateful and would recommend the professional approach by Natalie. Definitely going to treat myself more often and going to visit Natalie soon.
Owner response
Thanjyou so much for the lovely review glad you enjoyed how to see you soon Natalie
I've just had my first massage with Natalie at Serenity, in Crawley. I have a hip with osteoarthritis so went in the hope that my mobility could be improved.Wow what an experience, Natalie is so professional, talking through all the procedures, letting me know what to expect and …More reviews
I've just had my first massage with Natalie at Serenity, in Crawley. I have a hip with osteoarthritis so went in the hope that my mobility could be improved.Wow what an experience, Natalie is so professional, talking through all the procedures, letting me know what to expect and feel.
I can honestly say that if you want help to ease discomfort or just relax and enjoy the moment, go and see Natalie she can do both.
I've booked my next appointment.More reviews+12
I had a full body massage with Natalie 6 weeks ago and can honestly say that it was the best massage I have had in many years. She is very professional and did a wonderful job on the knots in my back and shoulders. I have now booked an appointment for a friend, and will be booking another massage for myself very soon. I would highly recommend Natalie's services.
Owner response
Thankyou so much for taking the time to leave a lovely review Miranda see you soon
Wonderful ! Natalie is such a talented, professional and friendly massage therapist, providing a comfortable and relaxing environment. I was impressed and left feeling super relaxed and light. I will definitely be booking more sessions with her.
Having now had my third massage since December, I can say I would whole heartedly recommend Serenity massage as a safe, clean and inviting place to relax. Natalie is considerate, personable and has a quiet space which does the trick. Communication is easy and friendly, and I am …More reviews
Having now had my third massage since December, I can say I would whole heartedly recommend Serenity massage as a safe, clean and inviting place to relax.
Natalie is considerate, personable and has a quiet space which does the trick. Communication is easy and friendly, and I am a big fan of the hot stones which can be chosen to be used.
I would recommend her for the local area, and am pleased to be a returning customer every 4-6 weeks.Owner response
Thankyou so much for taking the time to leave a reveiw See you soon Natalie
I recently had my first massage with Natalie and it was easy to arrange an appointment via text. She was knowledgeable about how massage would help with managing my pain and I felt a lot better after my massage! There was also plenty of parking which was helpful. I'll be back again soon!
Owner response
Thankyou for taking the time to leave a review Heather, am so pleased the treatment benefited you see you soon Natalie
I found Natalie to be very professional and her massage was brilliant. I came away feeling both relaxed and the next day in a lot less discomfort with my back (which was my main problem) I would highly recommend Natalie’s services. She is first class and excellent value for money. I have already rebooked!
Owner response
Thankyou so much for taking the time to leave a reveiw Graham I'm really pleased you felt the benefits from the treatment See you again soon Natalie
I couldn’t recommend Natalie highly enough! I had a full body massage with hot stones and a facial and it has definitely been the best so far, I have searched around trying new people for a while and never found anyone that I would return to until now. I can’t wait for my next appointment. Natalie is very professional and her setting is so calming. The price is also amazing, everything is just perfect.
- Positive
- Quality, Professionalism
Owner response
Thankyou so much lisa for taking time to leave this reveiw 😊
If you need amazing massage this is the right place. Calming atmosphere and professional care. Every time it's different massage for me because Natalie acts depending on my needs at the moment. I'm here once a week and it's the best decision for my body. Whether you want to relax or to heal some trouble ares you will definitely find a solution here.
Owner response
Thankyou so much for taking the time to leave a reveiw Daria you are a pleasure to have as such a regular client See you soon Natalie
I just received a full body massage with hot stones and a facial which lasted an hour and a half . And it was amazing I feel so relaxed , lovely calm atmosphere. I was shocked at what I was getting for the price and the level of services was amazing , with friendly professional c…More reviews
I just received a full body massage with hot stones and a facial which lasted an hour and a half . And it was amazing I feel so relaxed , lovely calm atmosphere. I was shocked at what I was getting for the price and the level of services was amazing , with friendly professional chit chat . I really enjoyed it. A well deserved treat . Thank you so much this mummy really needed that now time to relax some more to let my muscles realign. My whole body feels beautiful... And Natalie is a kind caring loving lady who concentrates on you and how your feeling. Not only was it a pleasure to have the treatment but also a pleasure to be in her company. Felt like I had known her for years . This was my first meeting with her and 100% be going back regularly each month very highly recommend .- Positive
- Communication, Quality, Professionalism
Owner response
Thankyou so much for your lovely reveiw 😊
Natalie is an amazing therapist, she tailors each appointment to my specific needs, as I suffer with general aches & pains, and more chronic long term problems. The environment is calm, clean & relaxing. Easy to find & parking isn't an issue. Been going to Natalie for years & recommend her to all my friends & family.
Owner response
Thankyou so much for taking the time to leave a reveiw Ursula I'm pleased I can help you and you enjoy and benefit from your treatments 😊
Serenity massage, specifficllay Natalie offers a fantastic treatment. I have been struggling with all sorts of health concerns recently which have meant I been stressed and worried. Natalie has tailored the treatments to help with my conditions and also helped me to relax. The en…More reviews
Serenity massage, specifficllay Natalie offers a fantastic treatment. I have been struggling with all sorts of health concerns recently which have meant I been stressed and worried. Natalie has tailored the treatments to help with my conditions and also helped me to relax. The environment is peaceful, relaxing and Natalie put my mind at ease with her professional and friendly approach.
I would highly recommend serenity massage, especially if your looking for a spa quality treatment without paying the over inflated prices such establishments demand.
I am also a keen runner I have many professionals that help keep my body running smoothly and I have now added serenity massage to this list.Owner response
Thankyou for the reveiw, so pleased the treatments have helped you 😊
I have been seeing Natalie for a couple of months now and I can't recommend her services enough. I've had a lot of treatment in the past due to working a very physical job for over 20 years, but after visiting Natalie I simply won't be going else where from now on. The quality of…More reviews
I have been seeing Natalie for a couple of months now and I can't recommend her services enough. I've had a lot of treatment in the past due to working a very physical job for over 20 years, but after visiting Natalie I simply won't be going else where from now on. The quality of her service is outstanding, in a clean and relaxing environment, and with a kind and inviting presence. I highly recommend the hot stones. 10 out of 10.Owner response
Thankyou so much 😊
Can’t recommend Natalie highly enough. She gave an extremely professional service and made me feel extremely relaxed. I slept like a baby and my whole body felt so loose afterwards. For the next could of days as well as my body feeling good, my mental health was a lot more calm also. Will definitely be going back. 5 stars!
- Positive
- Communication, Quality, Professionalism
Owner response
Thankyou for taking the time to leave a reveiw ,I'm so glad you are benefiting from the treatments ☺️
Opening hours
- Monday
- 9:00–20:00
- Tuesday
- 10:00–19:00
- Wednesday
- 10:00–21:00
- Thursday
- 10:00–21:00
- Friday
- 10:00–21:30
- Saturday
- 10:00–21:30
- Sunday
- 10:30–20:30
Find us
Serenity professional massage and Aromatherapy treatments CrawleyCrawleyGet directions
Popular times
Friday
Monday
Saturday
Sunday
Thursday
Tuesday
Wednesday
Location details
- street
- Sage House
- postalCode
- RH10 8AX
- plusCode
- 4RHJ+2R Crawley, United Kingdom